Studio Unified – Senior Migration Consultant

February 2014 – October 2014

The position required that I work with key decision makers such as business owners, Directors and Managing Directors along with system developers. I would evaluate the client’s requirements and expectations to achieve a successful and smooth migration of their business systems. My day to day activities involved direct liaison with clients either by telephone, email, GoToMeeting or Basecamp. It also involved the manipulation of customer data, system configuration, chart of account configuration and system training.

Responsibilities

  • Management of three Migration Engineers
  • End to end configurations of Brightpearl Omni Channel Retail Management System
  • Customer Data Manipulation, Cleaning & Validation (utilising Excel and SQL database queries)
  • Customer data management for clients Brightpearl CRM system
  • Brightpearl CRM remote training for international clients
  • CRM integrations with Magento, Amazon, eBay, Shopify, Bigcommerce & MailChimp

Achievements

  • Certified Brightpearl Analyst 94.0% April 2014
  • Certified Brightpearl Consultant 96.7% July 2014

Applications and Tools

  • Brightpearl CRM
  • GoToMeeting
  • Basecamp
  • Zendesk
  • Google Enterprise
  • Adobe Premiere